At this time, payment is required with the order. We accept all major credit/debit cards and corporate payment methods via our secure checkout. If you require a pro-forma invoice for internal processing, our team can provide one upon request.

Yes. For larger or multi-address orders, simply contact us with your gifting requirements. We’ll guide you through the process and provide a tailored quote and delivery template.

Yes, all orders are supplied with a VAT invoice. If you require it sent separately or addressed to a specific contact, please let us know at checkout or when placing your enquiry.

We offer next working day delivery via DPD, as well as Royal Mail Tracked 24 and 48 services for more flexible or cost-effective shipping. All services include tracking and delivery confirmation.

Yes, guaranteed Saturday delivery is available for most UK mainland addresses when selecting DPD at checkout. Royal Mail Tracked 24 and 48 may also deliver on Saturdays, but this is not guaranteed and can vary by location.

Absolutely. We specialise in multi-address gifting. We’ll provide a simple spreadsheet template for your addresses and personal messages, and our team will handle the rest — packaging, tracking, and dispatch.

International shipping may be available for select products. Please contact our team with your requirements and destination(s) and we’ll confirm availability, pricing and any customs considerations.

Yes. We offer complimentary branded label design for corporate orders. Simply send us your logo and brand colours, and our in-house team will create a proof for approval before printing. Please note bespoke labels are not available on all products.

Yes. All gifts include a complimentary message card, printed with your chosen message and mounted on our branded card. For a more premium option, we also offer bespoke A6 gift cards with your full-colour logo on one side and message on the reverse.

Yes, you can choose to personalise each card with a different name or message. Just include this in your delivery spreadsheet or during checkout if sending a single gift.

All gifts are presented in our luxury rigid boxes, hand-tied with satin ribbon. Gift cards are included inside, and everything is securely packaged for safe delivery. Presentation is a key part of our service and frequently praised in client feedback.

Yes. We offer black and white gift boxes, with a range of ribbon colour options to suit your brand or occasion. Please let us know your preference during the enquiry process.

Yes, we can curate gift sets based on your preferences. Whether you’d like to add chocolates, branded flutes, or a specific Champagne, our team can help create the perfect combination.

Yes, every order includes full tracking. You’ll receive dispatch confirmation and a tracking link via email, with real-time updates from the courier service.

Couriers will typically leave a calling card or attempt redelivery. With DPD, recipients receive a 1-hour delivery window and can reschedule if needed. Royal Mail options may allow redelivery or collection from a local depot.

Our corporate team is here to help. You can reach us via phone, email, or live chat during business hours, and we’ll resolve any issues promptly and professionally.